Emergencies
Breakdown
In the event of a breakdown, our 24-hour breakdown service is available to provide advice and assistance on +41 (0)84 480 42 00. Depending on the possibility, the vehicle will be made roadworthy again at the breakdown location or transported to the next workshop. For the time of the breakdown you will receive a replacement car. This service is included with Thrifty within Switzerland (a deductible remains), but you are responsible for the cost of roadside assistance if the breakdown is your fault and you do not have Premium Roadside Assistance (PRA; see Optional insurances). Dollar customers can take out Roadside Assistance Switzerland (RAS) for Switzerland and Premium Roadside Assistance (PRA) for abroad to reduce the breakdown deductible.
Please note that you may not commission any repairs without our express consent.
What to do in case of a breakdown
If you have a breakdown with your rental car, proceed as follows:
- Activate the hazard warning lights.
- Put on the high-visibility vest that is in the vehicle.
- Exit the vehicle while paying attention to traffic.
- Set up the breakdown triangle at least 50 meters from the scene of the accident, and at least 100 meters on freeways and highways.
- Contact the Breakdown service on +41 (0)84 480 42 00.
- All occupants should wait for help at a safe distance from the broken-down vehicle or the road, and under no circumstances should they remain in or near the vehicle while it is near the road.